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After-Sale Service

· Within one year of the sale of this vehicle (excluding batteries), if there is any malfunction caused by the quality of the vehicle, our company's designated repair stations are responsible for warranty. The scope of the three guarantees for the entire vehicle can be found in the after-sales service card.


· If it exceeds the warranty period or is caused by human damage, you will need to pay a small amount of repair fees. If it is necessary to replace the parts at this time, we need to pay the fair parts fee uniformly stipulated by our company.


· The motor equipped with this car is responsible for warranty within one year for the brushed motor and three years for the brushless motor, if it malfunctions due to quality issues.


· Repair station addresses in various regions can be contacted or requested from dealers.


· Please carefully read the user manual and important component user manual.


· The illustrations in this manual may differ from the actual product.


· Our company has the right to modify drawings and modify products to improve product quality and performance, without prior notice!


Product Support

Service interval

Battery usage maintenance

Charger usage maintenance

Quality assurance standards for components

jiangsu zhongxing motorcycle group co.,ltd Waranty manual

Part name Repair maintance failure descriptionWaranty 
motor Coil ,magnet steel ,moto shaft error ; end cap ,craked hub;hall bearing error ,will repair it within 12month in free of charge 12 month
controller performance failure 12 month
charger performance failure 12 month
battery testing by discharge meter battery capacity lower than 60% ,first 6 months change new battery ,after 6 month change and maintain the battery 12 month
Main and auxiliary cable short circuit ,open circuit damage 12 month
LCD,switch ,horn ,speed control ,power-off switch ,converter ,flasher,alarm ,set lock ,air switch performance failure (LCD LED not light ,change the LED bulb instead of change LCD )12 month
frame ,flat fork Welding or fracture, distortion, driving deviation12 month
handbar ,braceFracture, distortion, large area of plating layer peeling off, severe corrosion12 month
direction post The direction post  is tilted, broken, and desoldered (the impact damage will not be replaced)12 month
front and rear suspensionSevere oil leakage, deformation, fracture12 month
WheelsDeformation, cracking, serious running of outer ring of bearing, poor runout12 month
front and rear brake ,brake levercracking ,damage ,can not use 12 month
carrier /Guard Desoldering, cracking; severe peeling and rust on the chrome layer, and severe paint spraying off6 month
seat cusionDeformed sponge, sunken bottom plate, cracked3 month
lighting chrome layer severe peeling ,lighting base poor contact 3 month
painting Severe yellowing, large area cracking, peeling paint3 month

Special reminder: 


1. The return of three package old parts without sticking the old part fault card shall be calculated from the production date of the accessory;

2. If the information filled in the old part fault card is unclear or untrue, which makes it impossible to conduct customer information follow-up confirmation, the three guarantees will not be granted;

3. All motors are guaranteed with three guarantees based on the production date;